Abbey Idiots

I just sat in the Abbey phone queue for over 15mins to find out what an APPLICATION payment of -£39.32 was. When i got through to speak to someone i was told that there had been a technical fault on their internal system and that 70% of people that we calling were calling about this problem. When i suggested to the helpful man that it would be a good idea to put a message on the phone system, he explained that this had been requested by the call handlers but the higher management had said it was not possible! On the issue of the money I will be expecting a full refund including any lost interest (how ever small) and would also request a refund for my telephone call which could have been so easily avoided as your number is not free. After having no end of problems when i first opened my current account i have recently began to think that my woes with abbey had come to an end but this debacle again has showed how they really can't do customer service at all! As with all correspondence through the online contact us option - i will be sure to hold my breath to recieving a response!